Online Orders
Simply browse our website, add your desired items to the cart, and proceed to checkout. Itâs quick and easy!
Changes can only be made before dispatch. Please contact us immediately for assistance.
We accept major credit/debit cards, PayPal, and Afterpay for your convenience.
Delivery
Most orders are delivered within 1â10 business days, depending on your location.
Yes, once your order is dispatched, youâll receive a tracking link via email or SMS.
Absolutely! We ship globally with estimated delivery in 6â10 business days for major metro areas.
Returns
We accept returns within 30 days for unworn items in their original condition.
Contact our customer service team or use the return portal on our website for instructions.
Currently, we donât offer exchanges. Please return the item and place a new order for the desired product.
Click & Collect
At this time, all orders are delivered directly to your door.
While we canât guarantee specific times, you can track your order for an estimated delivery date.
Reach out to us if your order hasnât arrived within the expected timeframe, and weâll assist promptly.
Via Brazil Reward Programme
Our rewards programme lets you earn points on every purchase and redeem them for discounts!
Sign up for free on our website to start earning points immediately.
Yes, points are valid for 12 months from the date theyâre earned, so donât forget to use them!
Gift Cards
Yes! Digital gift cards are available for purchase directly on our website.
Enter the gift card code at checkout to apply it to your purchase.
Unfortunately, gift cards are non-refundable and cannot be exchanged for cash.
General Information
Email us at estore@viabrazil.com.au, and weâll get back to you as soon as possible.
Yes, keep an eye on our website or subscribe to our newsletter for exclusive offers.
Via Brazil is proudly Australian-owned, delivering premium Brazilian leather footwear nationwide.
